eLearning FAQ
We have prepared some information about how files are stored on chromebooks. We want to let you know about files that may be lost if a Chromebook is reset or broken.
A simple guide is available here:
https://docs.google.com/presentation/d/1ErYA2RDsFCu4g40J1hrjxYjK01el_Z3aRTyn5ZTEb_A/edit?usp=sharing
More information is available here:
https://docs.google.com/presentation/d/1ErYA2RDsFCu4g40J1hrjxYjK01el_Z3aRTyn5ZTEb_A/edit?usp=sharing
Please see this document for Troubleshooting Google Meet Quality Issues.
At Jackson, student safety is a primary concern. As such, we use a number of systems to do our part in protecting your child while online.
Almost everybody who has had an email account knows that eventually you will receive inapproproiate, unwanted email. We do not wish to expose our younger students to these types of email unnecessarily. Unfortunately that means that for our younger students we have put in place email restrictions.
Here is a breakdown of eMail restrictions we have in place:
K-2 No eMail Access (2nd grade starts eMail lessons second semester)
3-8 Internal Only (Students may email each other and Jackson Staff only)
9-12 Internal/External (Needed for curriculum, but emails are monitored for safety)
Even during this time of remote learning, our priority on keeping your children safe online has not changed.
We have heard of some circumstances where emails have "bounced back" when parents have replied to emails from a teacher that also included a student email address. Please know in these circumstances that only the message to the student's email address has "bounced". Your message to the teacher would still be received in these cases. Avoid using "reply all" to avoid the bounced message.
Similar to Polaris/Schoology, Google is experiencing a very large increase in load with recent events. They may have some service interruptions as a result.
You can check on Google's status here. In most cases Google has services restored within about 45 minutes for most users.
The learning environment has radically changed in the last few weeks. The Polaris eLearning environment is largely hosted on Schoology, a eLearning environment that Jackson has been using for instruction for about 5 years. They have been quickly expanding their server platform to handle this additional load, but sometimes the load far exceeds their server capability, and they may have some performance issues as a result.
They have a site monitor available at: https://status.schoology.com/. Here you can see if they are having problems, and if you wish you can subscribe to be alerted when they are working on an issue. Keep in mind that when a problem occurs, there may be a little delay between the start of the problem and status site getting updated.
Unfortunately, when Schoology is down, there is nothing that we (Jackson) can do to fix the problem. Please know that our team is aware of the issues, and our teachers will be flexible during this eLearning period on due dates. Nobody can escape tech challenges sometimes.